![]() Unfortunately if you have a Note 4 running custom firmware, Oculus will not offer troubleshooting support. Oculus has instructions to check to see if your phone is using custom firmware. Some Note 4 devices have been sold with custom firmware which may not function correctly with Gear VR. While the bulk of Gear VR titles currently support the Note 4, some developers seem to be phasing out support for the phone, likely due to performance considerations. If after all of the steps above, you are still unable to obtain the update, please contact your cellular provider for additional troubleshooting steps. The Note 4 should obtain the software update.
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